The Close Interaction with Customers Also Points to the Fact

question 78

Multiple Choice

The close interaction with customers also points to the fact that services often are ________.

• A)standardized
• B)mass produced
• C)homogeneous
• D)uniform
• E)custom-made

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Definitions:

Technology Used

The application of scientific knowledge, tools, and equipment to improve products, processes, and services.

Number of Firms

Refers to the total quantity of individual businesses operating within a particular industry or market.

Price of Inputs

The cost of the resources used in the production of goods and services.

Price of Labor

The compensation, including wages and benefits, that employers provide to workers in exchange for their labor services.