'Customers' Are Which Specific Type of Consumer

question 69

Multiple Choice

'Customers' are which specific type of consumer?

• A)Those who buy a particular brand or patronise a specific store
• B)Those who buy in business-to-business (B2B)channels
• C)Those who buy products to satisfy their needs or wants
• D)Those who buy in a particular type of market
• E)Those who meet their needs in a holistic way

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Definitions:

Moral Intensity

The perceived importance or ethical weight of a moral issue, which influences individuals' recognition of and reactions to ethical situations.

MARS Model

A framework used in organizational behavior that outlines four factors—Motivation, Ability, Role Perceptions, and Situational factors—that directly influence an individual's performance.

Lateness Behavior

The habit or tendency of not being on time for work, meetings, or professional obligations, often symptomatic of deeper issues.

Organizational Citizenship

Involves voluntary behaviors exhibited by employees that are not part of their formal job requirements but that contribute positively to the organization.