What Measure Should Be Taken When Patient Satisfaction Survey Results

question 4

Multiple Choice

What measure should be taken when patient satisfaction survey results are not as good as expected?

• A)Understand there has been a lot of turnover recently.
• B)Involve staff in decision-making changes for improvement.
• C)Fault the bad weather last quarter that affected staffing.
• D)Explain that the physician surgical outcomes were less than expected.

---

Definitions:

Greeting

A polite word or sign of welcome or recognition, often used at the beginning of communication to express goodwill.

Friendliness And Confidence

Exhibiting a pleasant, kind demeanor coupled with assurance and self-reliance in interactions.

Spell-Check Feature

A function within digital writing tools that identifies and corrects spelling mistakes automatically.

PowerPoint

A software application developed by Microsoft, used to create and display presentations.