Which of the Following Services Would Digital Camera Manufacturers Provide

question 73

Multiple Choice

Which of the following services would digital camera manufacturers provide if they were trying to appeal to customers who were part of Generation C?

• A)printed manuals, call-in technical support, and in-store service support designed to appeal to customers that are not comfortable with online services
• B)call-in technical support and in-store sales support for customers who desire to talk with a "real human"
• C)online tech support, blogs, and webcasts designed to help people create digital content and post it to websites
• D)online warranty registration to reassure people who are mainly concerned about the quality and reliability of their cameras

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Definitions:

Socialization Strategy

The methods and processes used by organizations to integrate and accustom new employees to the corporate culture and practices.

Organizational Recruits

Individuals who have been recently hired by an organization and are in the process of integrating and adapting to its culture and expectations.

Proactive Behaviours

Actions taken by individuals to create positive change in their environment, rather than just responding to events after they have occurred.

Proximal Socialization Outcomes

Immediate results or effects of the process by which individuals learn and adopt the values and behaviors of a group.