Leroy Manages the Tellers at a Branch of the Commerce

question 183

Multiple Choice

Leroy manages the tellers at a branch of the Commerce Bank.He is working on the schedule for cashier coverage on payday this Friday.Leroy is involved in what type of planning?

• A)strategic
• B)tactical
• C)operational
• D)contingency

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Definitions:

Inadequate

Lacking the quality or quantity required; insufficient for a purpose.

Self-Serving Bias

The common tendency to attribute successes to personal characteristics and failures to external factors, often to maintain self-esteem.

Actor-Observer Effect

The tendency to make internal attributions for the behavior of others and external attributions for our own behavior.

External Attributions

The process of attributing the cause of one's own or others' behavior to external factors, such as the situation or other people, rather than to internal characteristics.