An Important Part of Telephone Courtesy Is Listening

question 6

Multiple Choice

An important part of telephone courtesy is listening.Which of the following is NOT an appropriate action when listening?

• A) Pay attention to what is being said.
• B) Do not interrupt.
• C) Use empathy.
• D) Help slow talkers finish their sentences.
• E) Listen to tone of voice.

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Definitions:

Binding Price Floor

A legally established minimum price that can be charged for a good or service, above the equilibrium price, leading to a surplus.

Market Deregulated

The process where government restrictions, rules, and regulations on business operations and market entry are reduced or eliminated to foster a more competitive market environment.

Quantity Demanded

The amount of a product that consumers are willing and able to purchase at a specified price within a given time period.

Minimum Wage

The lowest legal hourly pay that workers can be paid by employers, set by government legislation.