What Is the Primary Reason for Repeating Information Back to a Caller

question 4

Multiple Choice

What is the primary reason for repeating information back to a caller while screening calls?

• A)Gives the caller a chance to clarify and/or confirm information
• B)Lets the caller know you are listening  
• C)Gives appearance of professionalism
• D)Keeps you focused

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Definitions:

Aristotelian Rhetoric

Aristotelian Rhetoric is the ancient art of argumentation and persuasion, as defined by Aristotle, which focuses on the use of ethos, pathos, and logos to influence an audience.

Nature of Audience

The characteristics, behaviors, and demographic features of the people intended to receive a message or product.

Aristotle's Concept

The body of philosophical doctrines developed by the ancient Greek philosopher Aristotle, encompassing various aspects of reality, ethics, and logic.

Ethos

Aristotelian concept of a source’s character or credibility in argumentation.