Helping Employees Develop Active Listening Skills and Focus on Customers

question 127

True/False

Helping employees develop active listening skills and focus on customers are examples of Talent Management.

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Definitions:

Subliminal Stimuli

Signals below the threshold of conscious perception designed to influence thoughts, feelings, or actions.

Top-down Processing

A cognitive process that starts with the analysis of high-level information before proceeding to more detailed data.

Weber's Law

A principle in psychology stating that the just-noticeable difference in a stimulus is proportional to the magnitude of the initial stimulus.

Amplitude

The height or strength of a wave signal, which in many contexts, reflects the intensity of a phenomenon like sound, light, or electrical signal.