Helping Employees Develop Active Listening Skills and Focus on Customers

question 127

True/False

Helping employees develop active listening skills and focus on customers are examples of Talent Management.

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Definitions:

Hyperpolarized

The condition of the neuron membrane when the inside of the cell becomes more negative than its resting potential.

GABA

Gamma-Aminobutyric Acid, a neurotransmitter in the brain that inhibits nerve transmission, playing a key role in reducing neuronal excitability throughout the nervous system.

Chemoreceptors

Sensory receptors in organisms that detect chemical stimuli in the environment, playing a key role in taste and smell.

Gustation

The sense of taste, or the act of discerning flavors through receptors in the mouth.