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Scenario 5.1: Is Training Worthwhile?
Co-op Credit is a large credit union in Manitoba.Its training program is one that develops financial service representatives.The training consists of several modules,and each is evaluated upon completion.In-house and classroom-based modules teach content,such as computer literacy,cash duties,and introduction to the credit union's products and services,and progresses through to more advanced training,such as consumer lending practices,estates,and minimal mortgage lending.Each three- to five-day module is followed by a work period of three to 12 months,so that employees can apply their knowledge.Training is measured by having participants complete a satisfaction survey at the end of the classroom training,writing exams,and having managers conduct performance reviews on the job-specific competencies that were learned during the training sessions.Co-op Credit union provides development resource kits,which include career assessments,training courses,seminars,books and work opportunities to all their employees.They provide leadership development training and mentoring to their managers.Coop Credit has increased their attention on talent management as a way to attract and retain top talent.
-Please refer to Scenario 5.1.Which of the three evaluation methods used by Coop Credit Union would be most effective to measure training?
Micro Risk
A type of risk that affects a very small segment of the market or an individual company, as opposed to the entire economy or financial system.
Unanticipated Events
Occurrences or outcomes that were not expected or predicted, often causing significant impact on plans or expectations.
Firm-Specific Events
Occurrences that affect only a particular company or industry, in contrast to market-wide events that impact the broader economy or financial markets.
Single-Index Model
A simplified way to estimate the return on a security based on its sensitivity to a single market index.
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