Scenario 5.2 Customer Complaint About Counter Crew

question 25

Multiple Choice

Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.The manager decided to provide customer service training which would involve a large behavioural component so as to improve the counter crew's customer service behaviour and communication.What training method would be most effective?

• A)on-the-job training
• B)role playing
• C)job rotation
• D)vestibule training

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