Scenario 5.2 Customer Complaint About Counter Crew

question 187

Multiple Choice

Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.What is an approach the manager can take to maximize the transfer of training back to the job?

• A)feature broad elements of the job in the actual training
• B)focus on a few specific principles that can be adapted to fit all work environments
• C)establish a climate for transfer with the manager being supportive and ensuring that the employee uses the new skills
• D)ensure there is continued financial support for training back to the job

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Definitions:

Social Institutions

Established patterns of behavior and relationships within a society that are organized to meet the broad needs of its members.

Amorphous Political Inclusion

Refers to a form of political inclusion that lacks a clear, defined structure, allowing for more flexible and diverse modes of participation.

Revolutionary Potential

The inherent capacity or possibility within a society or group to undergo significant, radical change, often through political or social reform or revolution.

Overly Political

A term used to describe situations, discussions, or actions that are seen as unnecessarily charged with political motives or implications beyond what is considered reasonable.