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Scenario 5.3 Wearing Helmets on the Mountain

question 170

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Scenario 5.3 Wearing Helmets on the Mountain
WhiteRock is a four season resort that offers a variety of activities from hiking and biking to skiing and snowboarding.The resort's mission is to continually strive to exceed their guests' expectations and to create memories as their best mountain experience.Kyleen Mye is the Media Relations & Social Media Strategist who oversees the Social Media Interns.These positions are unpaid full-time internships that come with a free skiing and riding pass.The goal of this social media marketing team is to strive for social media domination.The interns are responsible for driving visits to various WhiteRock channels-such as Facebook,Twitter and Foursquare-by posting,monitoring,and updating WhiteRock's social media channels and responding when necessary.The interns take frequent pictures and basic video of current mountain and village "new-snow" events to post on social media channels.Safety is a priority at WhiteRock and they recommend wearing helmets for skiing and riding to customers.The social media interns,as well as all WhiteRock employees,are required to wear helmets when they ski or board on the hill not only for their own safety but as a way to educate the public about the importance of helmet usage.You have received information from the ski patrol association that Ryan,one of the social interns,was boarding very fast through a sign posted "slow zone" without a helmet.When you approached Ryan,he was unruffled about your concerns and stated that it is not cool to wear a helmet,it is not required by law,and that it occurred on his day off from work.He further explained that all the other interns feel that their helmets get in the way when trying to take quality videos on the steep slopes.He also mentioned that,even with his strong computer skills,he is struggling with the newer Foursquare online computer application.He apologized about not respecting the "slow zone" but stated that he felt it was not really a concern as it was at the end of the day and no one was on the hill.
-Please refer to Scenario 5.3.Kyleen sits down with the social intern team to talk about their training computer needs,such as Foursquare,so that they could jointly determine the training approaches that will benefit them.What level of needs analysis is this an example of?

Appreciate the complexities of writing analytical reports compared to informational reports.

Understand the special considerations for organizing report content specifically for web presentation.

Identify and categorize various types of reports according to their purpose in problem-solving.

Recognize reports useful for assessing opportunities within an organization.

Definitions:

Negative Reinforcement

A behavioral conditioning technique that involves the removal of an unpleasant stimulus to increase the likelihood of a desired behavior.

Positively Valued

Something that is regarded or esteemed highly in a positive manner by a group or individual.

Work Outcomes

Work outcomes refer to the results or outputs generated from the efforts and activities of employees or teams within an organization.

Avoidance

A strategy or approach aimed at preventing an issue or situation from occurring.