Effective Customer Communication Training Involves a Large Behavioural Component

question 193

Multiple Choice

Effective customer communication training involves a large behavioural component.What training method would be most effective?

• A)on-the-job training
• B)role playing
• C)CD ROM
• D)vestibule training

---

Definitions:

Industrial Unions

Unions that organize workers across various trades and industries according to the industry in which they work.

Geographical Area

A specific portion of the Earth’s surface defined by natural or artificial boundaries.

Secession

The act of formally withdrawing from an organization, state, or alliance.

International Unions

Labor unions that operate across national boundaries, representing workers' interests on a global scale.