Scenario 5.2 Customer Complaint About Counter Crew

question 189

Multiple Choice

Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.What is an initial step that the manager could take to resolve this customer service problem?

• A)provide training to the counter crew around the importance of serving customers cheerfully,courteously and efficiently
• B)provide training to the counter crew on good organization and multi-tasking skills
• C)conduct an informal needs assessment
• D)provide the counter crew information on RJ's customer service policies and procedures

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Definitions:

If-Else

A conditional statement in programming that executes a block of code if a specified condition is true, and another block if the condition is false.

Switch Statement

A control statement in programming that allows for the execution of different parts of code based on the value of a variable or expression.

Integer Constants

A numerical value without a decimal part, used in programming to represent whole numbers.

Optional

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