Scenario 5.2 Customer Complaint About Counter Crew

question 4

Multiple Choice

Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.How might the manager gather a more complete picture of the potential training needs?

• A)conduct organization,task,and job analyses
• B)conduct a needs analysis by meeting with the counter crew employees
• C)design and evaluate a customer service training program
• D)establish customer service training objectives

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Definitions:

Adolescence

The transitional stage of human development between childhood and adulthood, characterized by physical, psychological, and social changes.

Common Formative Experiences

Shared experiences that contribute significantly to the socio-emotional development and shaping of young people's identities.

Generation

A group of individuals born and living about the same time, sharing similar cultural experiences and societal milestones.

Conflict Theorist

A social theorist who focuses on the inherent conflicts of interest between different social groups and uses this lens to analyze societal dynamics and changes.