Scenario 5.2 Customer Complaint About Counter Crew

question 25

Multiple Choice

Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.The manager decided to provide customer service training which would involve a large behavioural component so as to improve the counter crew's customer service behaviour and communication.What training method would be most effective?

• A)on-the-job training
• B)role playing
• C)job rotation
• D)vestibule training

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Definitions:

Reduced Brain Size

A condition where the brain volume is smaller than average, which can be associated with various neurological or developmental disorders.

Psychiatric Disorder

A mental disorder characterized by significant disturbances in an individual's cognitive, emotional, or behavioral functioning.

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Parents who exhibit behaviors that are hostile, disruptive, or violating societal norms, potentially influencing their children's behavior negatively.

Substance Use Disorder

Recurrent substance use that results in significant adverse consequences in social or occupational functioning, or use of a substance that impairs one’s performance in hazardous situations, for example drinking and driving.