Which Statement Is an Example of a Well-Written Performance Standard

question 46

Multiple Choice

Which statement is an example of a well-written performance standard?

• A)Customer service representatives should be energetic and pleasant to customers.
• B)Resident dorm advisers should be easily accessible to students.
• C)Desk clerks are expected to process fifteen customers every half hour.
• D)Police should respond to a call within a short period of time.

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Definitions:

Dividends

Payments made to shareholders out of a company's profits, often on a regular basis.

Preferred Shares

A class of ownership in a corporation that has a higher claim on assets and earnings than common shares, usually with fixed dividends.

Earnings Per Share

A company's profit divided by its number of common outstanding shares, indicating the company's profitability.

Dividend Yield Ratio

A financial ratio that shows how much a company pays out in dividends each year relative to its stock price.