Scenario 6.1 You Have Recently Been Hired by the CEO of AB

question 48

Multiple Choice

Scenario 6.1
You have recently been hired by the CEO of AB Corp.as the first HR professional.It is a small but rapidly growing organization.The company specializes in manufacturing small,inexpensive souvenirs.Most staff work at machines that produce plastic or metal parts,or are on small teams in assembly and packaging,which is a fast-paced,manual labour environment.Many employees are dissatisfied with their jobs and generally confused about exactly what is expected of them.There are existing employee performance issues,some of which have been ongoing for years.There is a moderate amount of conflict between employees and supervisors.
Your arrival coincides with the annual performance appraisal time in the company.As you review the appraisal instrument,you quickly realize that it is of little value because it consists mainly of subjective measures that are not well connected to the goals of the organization.This situation concerns you,so you decide to act.One of the first things you do is speak with staff representatives and key supervisors in the organization,soliciting their opinions about the current performance appraisal system and appraisal instrument.Not surprisingly,you find that nearly everyone is dissatisfied with the current approach,and nobody really likes or understands how to properly use the appraisal tool.
One of the first priorities given to you by the CEO is the training of supervisors in assessing performance because this has not yet happened.The CEO knows there are issues,but doesn't fully understand the scope of the issues.You decide to address the matter as a system issue,knowing that improving only one part of the system will not solve all the problems.
-Please refer to Scenario 6.1.As you improve performance measurement at AB,what is the intended outcome of your performance measurement improvements?

• A)to identify why some employees at AB are not performing as well as others
• B)to ensure that the poor performers are identified and properly disciplined
• C)to determine how well AB employees perform as compared to established goals
• D)to determine which AB employees deserve to be recognized and celebrated

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Definitions:

Upward Comparison

The act of comparing oneself to people who are better off.

Assumptive Worlds

The set of beliefs and assumptions through which an individual perceives and interacts with the world.

Automatic System

A part of the mind that operates involuntary, unconsciously, and quickly, controlling most of our behaviors and cognitive processes.

Infomercial Claims

Statements or assertions made during infomercials, often about the benefits or features of a product, which may not always be fully substantiated.