Jayne Is Teaching an HR Workshop for a Group of New

question 75

Multiple Choice

Jayne is teaching an HR workshop for a group of new college graduates.What might she suggest to help these new employees be receptive to the emotions of others?

• A) Listen only to what people say, not what they do.
• B) Read in between the lines of what people say.
• C) Pay attention to body language, facial expressions, and how people are arranged in the room.
• D) Ask people how they are feeling and give each response a numerical value from 1 to 10.

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Definitions:

Customers' Names

Identifying information for individuals or entities that purchase goods or services from a business.

Subsidiary Ledger

A detailed ledger that contains the accounts of specific areas of business, supporting data for accounts in the general ledger.

Accounts Receivable

Financial obligations of customers towards a business for delivered products or services awaiting payment.

Discount Period

The time frame within which a payment can be made at a reduced rate.