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Scenario 17-2
As the number of firms utilizing direct marketing continues to grow, so does the number of consumers opposed to the methods often described as "intrusive." To combat the growing number of opposed consumers, marketers need to find creative new ways to optimize their direct marketing campaigns. One such outlet that firms are beginning to experiment with is social media. Executives understand that many consumers view a company's Facebook page more often than the company's home page, so they've grown to realize that setting up some form of an email opt-in on social media sites is a great way to build marketing databases. In addition to opt-in sections, social media allows businesses to interact with consumers, which may make them less inclined to respond negatively to a company's direct marketing efforts. By utilizing social media more often in the future, a number of U.S. companies hope to build stronger and more useful marketing databases.
-(Scenario 17-2) Which of the following is the most controversial of the various direct marketing methods?
Specific Cause
A distinct and identifiable cause that leads to a particular effect or outcome, often investigated in problem-solving processes.
Acceptable Quality Level (AQL)
The quality level of a lot considered good.
Insurance Claim Payouts
The money paid by an insurance company to a policyholder following a claim's approval, covering losses or damages as specified in the policy.
P-chart
A type of control chart used in statistical quality control that monitors the proportion of defective items in a process over time.
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