Serving Customers Better and Faster,as Well as Learning More About

question 58

True/False

Serving customers better and faster,as well as learning more about their experiences and preferences,is facilitated by decision support systems (DSSs).

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Definitions:

Freud

Sigmund Freud, an Austrian neurologist and the founder of psychoanalysis, a method for treating psychopathology through dialogue between a patient and a psychoanalyst.

Ego

A component of Sigmund Freud's psychoanalytic theory, representing the rational part of the psyche that mediates between the desires of the id and the morals of the superego.

Latin

An ancient Italic language of the Roman Empire, used historically in scholarship and as a liturgical language of the Catholic Church.

Projection

Psychological defense mechanism in which unacceptable or threatening impulses or feelings are seen as originating with someone else, usually the target of the impulses or feelings.