Clients Should Not Expect Vendors to List the Service Level

question 22

Multiple Choice

Clients should not expect vendors to list the service level and ____; the clients must do it.

• A) measurements
• B) metrics
• C) degrees
• D) quality

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Definitions:

Internal Business Process Measures

Metrics that evaluate the efficiency and effectiveness of a company's internal processes.

Customer Satisfaction

A measure of how products and services supplied by a company meet or exceed customer expectation.

Appraisal Costs

Costs associated with the inspection and testing of both raw materials and finished products to ensure quality standards are met.

Prevention Costs

Costs that are incurred to keep defects from occurring.