When Identifying the Objectives in an Organization's Action Plan, What

question 15

Multiple Choice

When identifying the objectives in an organization's action plan, what would be an essential tool to use to improve performance?

• A)Benchmarking to "best in class performers"
• B)Patient satisfaction survey results
• C)Employee satisfaction survey results
• D)Patient population

---

Definitions:

Rationalization Attribution

The process of explaining an individual's behavior with logical, but not always true, reasons to justify actions or opinions.

Self-Serving Bias

The common human tendency to attribute success to personal characteristics and failures to external factors, thereby protecting self-esteem.

Defensive Attribution

A cognitive bias where individuals attribute causes of accidents or misfortunes to external factors when involving others but to internal factors when it involves themselves, often to shield their ego.

Fundamental Attribution Bias

The tendency to overemphasize personality-based explanations for behaviors observed in others while underemphasizing the role of external factors.