The Science Feature of Chapter 4 Provided the Results of a Study

question 67

Multiple Choice

The Science Feature of Chapter 4 provided the results of a study that investigated the implication for an organization where employees may likely suffer emotional dissonance as a result of the emotional labor associated with displaying an emotion that you don't really feel. Results from this study suggest:

• A)if customer service representatives have confidence in their ability to fake their emotions, emotional dissonance is not so emotionally exhausting
• B)if being authentic with the display of emotions isn't very important, then customer service representatives experience fewer negative consequences to faking emotion
• C)the requirement for employees to fake emotions in performance of duties consistent with customer service resulted in poorer customer service, higher turnover of customer service employees, and stronger forms of workplace deviant behavior (WMD)
• D)A & B

Recognize the importance of environmental factors and community infrastructure in disease prevention.

Understand the historical development of public health initiatives and their impact on community health.

Analyze the role of government and non-governmental organizations in the advancement of public health.

Identify key figures and their contributions to public health and nursing.

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Definitions:

Loosely Regulated

Describes industries or sectors where government oversight and regulations are minimal, allowing for greater freedom in operations.

Tightly Regulated

Subject to strict and precise rules, standards, or controls by authoritative bodies to ensure compliance, safety, or quality.

Collective Bargaining

The process by which employers and unions negotiate contracts determining wages, hours, benefits, and working conditions for workers.

Traditional Authority

A form of leadership in which the authority of an organization or a ruler is largely tied to tradition or custom.