Sometimes the Best Strategy for Dealing with Conflict Is a Simple

question 32

Multiple Choice

Sometimes the best strategy for dealing with conflict is a simple apology. Apologies are useful social tools that can serve to end conflict and encourage forgiveness. The Science Feature of Chapter 13 reported the results of a study that investigated the components of an apology that results in reconciliation. Which of the following are consistent with the finding(s) of this study?

• A)An effective apology should be brief rather than detailed.
• B)Highly independent victims prefer apologies where an empathic apology for the wrong is offered.
• C)Relational victims are more likely to forgive if presented with compensation for the wrong.
• D)None of the above.

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Definitions:

Register

The act of recording or enlisting information, events, or transactions, often for official keeping or as a preliminary step to gain access to a service or system.

Accept Terms

The act of agreeing to conditions set forth by software, services, or agreements, often necessary to proceed with use or participation.

Access Control

A security technique that regulates who or what can view or use resources in a computing environment.

Biometrics

The measurement and statistical analysis of people's unique physical and behavioral characteristics, used for identification and access control.