CRM Software Is Used to Manage Information About

question 40

Multiple Choice

CRM software is used to manage information about:

• A)research and development
• B)competitors
• C)prospects and customers
• D)strategy
• E)market trends

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Definitions:

Distinctive

Having unique or characteristic qualities that distinguish something or someone from others.

Mechanistic System

A structure or process that is highly organized, often rigid and hierarchical, resembling a machine in its function.

Formal Rules

Explicit, written guidelines and regulations that govern behavior and processes in organizations and societies.

Rigid Hierarchy

A strict, inflexible organizational structure with clearly defined levels of authority and a top-down approach to management.