XFormation Is a Company That Develops and Delivers Custom Trainings

question 42

Multiple Choice

XFormation is a company that develops and delivers custom trainings for products, procedures, and change at companies. XFormation developers have extensive knowledge of adult learning theory, and the trainers are dynamic, engaged teachers.
-Which of the following is an example of a relationship strategy salespeople for XFormation could use?

• A) Use mirroring and other subtle methods to create rapport and a good relationship with the customer so the customer ultimately buys.
• B) Understand all the training products they sell and how to customize a package for the customer.
• C) Examine how they can add value for customers so the customers will continue to contract with XFormation on a long-term basis.
• D) Give a presentation to the customer after planning out the objectives carefully ahead of time.
• E) Understand the customer's needs and what and how they need to buy.

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Definitions:

Total Job Cost

The sum of all costs assigned to a specific job, including materials, labor, and overhead.

Predetermined Manufacturing Overhead

An estimated overhead cost calculated before the actual production starts, used in budgeting and setting product prices.

Markup

Markup is the amount added to the cost price of goods to cover overhead and profit, determining the selling price.

Overhead Applied

The portion of estimated overhead cost allocated to each unit of production or activity based on the predetermined overhead rate.