Which of the Following Is True of Eye Contact During

question 3

Multiple Choice

Which of the following is true of eye contact during a sales call?

• A)Looking at papers in your briefcase indicates to the customer that you are listening.
• B)Nodding constantly indicates sincere interest in a customer.
• C)Eye contact is one of the best ways to say"I'm listening."
• D)A fleeting glance at notes is insulting to the prospect.
• E)A prolonged,direct stare is reassuring.

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Definitions:

Productivity

The efficiency at which inputs (such as labor and capital) are converted into outputs (goods or services).

Communication Problems

Issues that arise in the transmission of information that can lead to misunderstandings, conflicts, and errors in decision-making.

Reinforcement Theory

A concept in psychology that suggests behavior is shaped by its consequences, through rewards or punishments.

Environmental Consequences

The effects or outcomes that activities or policies have on the natural environment, including impacts on air, water, and land.