A Customer Who Displays the Reflective Communication Style Can Accurately

question 21

Multiple Choice

A customer who displays the reflective communication style can accurately be described as:

• A) reserved
• B) sensitive
• C) frank
• D) sociable
• E) malleable

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Definitions:

Intelligence

The ability to learn, understand, and make judgments or have opinions that are based on reason.

Information Processing Capabilities

Refers to the cognitive functions involved in processing, storing, and retrieving information, often likened to how computers process data.

Working Memory

A cognitive system responsible for temporarily holding and processing information, enabling activities such as reasoning, learning, and comprehension.

Rehearsal

The process of repeating to oneself the material that one is trying to remember.