Which of the Following Is a Current Development in Customer

question 37

Multiple Choice

Which of the following is a current development in customer service?

• A)Salespeople are spending less time monitoring customer satisfaction.
• B)Incentives are used by salespeople to personalize customer relationships.
• C)The personal follow-up visit has proven to be the only effective follow-up method.
• D)Extranets enhance customer service by placing regular,automated calls to customers.
• E)Salespeople criticize competitors for the purpose of creating magical moments with customers.

Grasp the principles of comparative advantage and international trade.

Interpret production possibilities and circular-flow diagrams to analyze economic adjustments.

Identify factors of production and their roles in the economy.

Comprehend the basic mechanisms of trade and barriers to trade.

---

Definitions:

Authority

The prerogative to command, settle decisions, and enforce acquiescence.

Influencing

The capacity or power to affect others’ beliefs, attitudes, or actions by various means, including persuasion, social pressure, or leadership traits.

Traditional Managers

Managers who follow established procedures and practices, often valuing consistency and stability over innovation.

Douglas Conant

An American business executive known for his leadership roles at various companies, including as CEO of Campbell Soup Company.