Knowledge-Management Tools Differ from Reporting and Data-Mining Tools Because the Source

question 77

Multiple Choice

Knowledge-management tools differ from reporting and data-mining tools because the source of their data is ________.

• A)employee knowledge
• B)government data
• C)recorded facts and figures
• D)customer focus groups

---

Definitions:

Lowball Technique

A persuasion and negotiation tactic where an item or service is offered at a lower price than is actually intended to be charged, after which the price is increased to take advantage of the customer's commitment.

Formal Wear

Clothing that is traditionally designed for formal social events, such as weddings, galas, and dances.

Reciprocity Norm

A social norm that suggests individuals should help those who have helped them, creating a cycle of mutual assistance.

Unsightly Warts

Unpleasant or unattractive growths on the skin caused by viral infections, typically not harmful but often considered aesthetically displeasing.