The Customer Service Representatives Employed by the Company for After-Sales

question 26

Multiple Choice

The customer service representatives employed by the company for after-sales support are likely to need:

• A)training to learn to speak standard American English and lose accents they have
• B)to be instructed in basic telephone manners and standards of politeness
• C)mileage allowances for the time they will spend visiting client sites to physically install the software
• D)special sales skills that allow them to close particularly difficult sales
• E)specialized technical skills to assist customer companies in installing and implementing the software

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Definitions:

Reimbursement System

A mechanism by which healthcare providers receive payments from insurers or patients for the services they have rendered.

For-Profit Ethics

Ethical considerations and practices applied within for-profit business operations, focusing on moral conduct in the pursuit of financial gain.

Healthcare Economies

The study and application of economic theories and practices to the healthcare sector, focusing on the allocation, organization, and utilization of health resources and services.

Business Influence

The impact that businesses have on society, economy, politics, and the environment through their practices, products, and policies.