Yukie,a Salesperson for a North American Car Manufacturer,told One of Her

question 7

Multiple Choice

Yukie,a salesperson for a North American car manufacturer,told one of her prospects that Honda was being investigated in Japan for unfair labor practices. Although she had heard the rumor from someone else,she was confident it was false. Yukie is guilty of:

• A)libel
• B)product disparagement
• C)reciprocity
• D)false advertising
• E)slander

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Definitions:

Quality Defects

Imperfections or flaws in a product or service that deviate from specified standards and can negatively affect customer satisfaction.

Efficiency

The ability to accomplish a task or goal using the least amount of resources or time, often measured in terms of output per unit of input.

Competitive Strategy

Refers to a long-term plan formulated by a company to gain a competitive advantage over its rivals in the industry.

Organization Structure

The arrangement of departments, roles, and responsibilities within a company, defining how activities are directed to achieve goals.