When a Customer Reveals Confidential Information About a Competitor to a Salesperson,the

question 50

Multiple Choice

When a customer reveals confidential information about a competitor to a salesperson,the preferred course of action is for the salesperson to:

• A)preserve the confidentiality of information they receive
• B)accurately relate the details to top management
• C)inform the competing company about the useful information in exchange for a sale
• D)request that the customer not comment further because of the conflict of interest
• E)clarify the details to make sure the information is correct

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Definitions:

Personal Opinion

An individual's own thoughts, feelings, or beliefs, distinct from objective facts or formal recommendations.

Case Brief

A summary of a legal decision, highlighting its key facts, legal issues, and the court's ruling, used for study or reference.

Briefing A Case

The process of summarizing and analyzing a legal case, highlighting relevant facts, issues, and the court's decision, often for study or preparation purposes.

Important Facts

Critical or essential information or details that have a significant impact on the context or outcome of a situation.