Joelle Williams Is a Personal Coach Who Works Primarily with Sales

question 61

Multiple Choice

Joelle Williams is a personal coach who works primarily with sales representatives at the Colotel Corporation, a company that manufactures and sells copiers and peripherals. Joelle works on manners, nonverbal cues, and personal goal setting with the Colotel sales reps. Colotel prides itself on hiring locally and using regional ties to advance relationships with customers
-Joelle most likely advises sales representatives to:

• A)speak more quickly during sales presentations to encourage fast sales
• B)maintain the same speech rate during all conversations with customers
• C)correct grammar problems to ensure that communication is clear and precise
• D)use technical terms and youthful phrases to convey an energetic personality
• E)employ the local accent,even if they are not from that area,to bond with local buyers

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Definitions:

Gini Coefficient

A measure of the distribution of wealth within a country.

Reserve Requirement

The minimum amount of cash reserves a commercial bank must hold.

Capitalism

An economic system in which factors of trade and production are controlled by private owners rather than by the state.

Socialism

A collective form of government in which the means of production and the distribution of production are owned collectively by the community as a whole.