CRM Software Can Most Likely Help a Salesperson to Do

question 32

Multiple Choice

CRM software can most likely help a salesperson to do all of the following EXCEPT:

• A)remember the names of the customer's family members
• B)develop a partnering relationship with the customer
• C)track which products a customer prefers to purchase
• D)shift the customer from a reflective to emotive style
• E)adapt to the customer's communication style

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Definitions:

Biological Makeup

The combination of genetic, biochemical, and physiological characteristics that define an individual organism.

Transgender Individuals

People whose gender identity differs from the sex they were assigned at birth.

Gender Identity

One’s definition of self as a woman or man.

Physical Assault

An act of violence or force against another person that results in physical harm or the threat of harm.