A Best Practice by Which Salespeople Can Use Technology to Strengthen

question 31

Multiple Choice

A best practice by which salespeople can use technology to strengthen relationships with customers is by:

• A)allowing customers to cancel orders without having to talk to a person
• B)sending e-mail confirmations of appointments or agreements
• C)sending form letters with business cards through the mail
• D)placing automated prerecorded phone calls to customers on a programmed schedule
• E)faxing large numbers of sales letters to potential leads

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Definitions:

Sequential Processing

The method of processing information in a linear, step-by-step manner, often contrasted with parallel processing.

Parallel Processing

The ability of the brain to simultaneously process incoming stimuli of differing quality, a concept used to explain how humans manage complex tasks.

Blindsight

A phenomenon where individuals with damage to the primary visual cortex can respond to visual stimuli without consciously experiencing sight.

Parallel Processing

The ability of the brain to simultaneously process incoming stimuli of differing quality, a part of cognitive function that enables efficient multitasking.