The Best Action to Take to Resolve a Customer Complaint

question 46

Multiple Choice

The best action to take to resolve a customer complaint is to:

• A)schedule a meeting with the customer
• B)pacify the customer by listening
• C)exceed customer expectations
• D)provide the customer with training
• E)encourage the customer to join a loyalty program

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Definitions:

Race And Disability

The intersection of racial and disability identities, exploring how experiences of discrimination and accessibility can vary significantly among different racial groups with disabilities.

Movements

Collective efforts or campaigns by groups of people to achieve a common goal, often related to social, political, or cultural change.

Allied

United or joined for a specific purpose, especially in reference to groups supporting each other in social justice contexts.

Online Engagement

User interactions with content on the internet, including activities such as commenting, liking, sharing, and participating in discussions.