The Most Likely Reason for Salespeople to Make Follow-Up Telephone

question 14

Multiple Choice

The most likely reason for salespeople to make follow-up telephone calls to customers is that:

• A)follow-up calls are more efficient than e-mails
• B)sales managers cannot make all the calls themselves
• C)the customer may place repeat orders during a phone call
• D)customer service representatives cannot be trusted to make the calls
• E)the customers are certain to have complaints and issues that need to be addressed

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Definitions:

Superior Mesenteric Vein

A large vein that drains blood from the small intestine, ascending colon, and part of the transverse colon into the portal vein.

Amino Acids

Organic compounds that combine to form proteins, acting as the building blocks of life.

Korotkoff Sounds

The sounds that medical personnel listen for when they are taking blood pressure using a non-invasive procedure, which indicate the resumption of blood flow into the forearm.

Blood Pressure Cuff

A device used to measure blood pressure, consisting of an inflatable cuff to restrict blood flow and a meter to read the pressure.