Which Service Behavior Is LEAST Important in B2B Selling

question 30

Multiple Choice

Which service behavior is LEAST important in B2B selling?

• A) returning customer phone calls promptly
• B) communicating information concisely
• C) showing a willingness to be helpful
• D) speeding up the closing process
• E) demonstrating professionalism

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Definitions:

Mental Rotation

The cognitive ability to rotate mental representations of two-dimensional and three-dimensional objects.

Belief Perseverance

The psychological phenomenon where individuals maintain their beliefs despite new evidence or facts that directly contradict them.

Confirmation Bias

Confirmation bias is the tendency to search for, interpret, favor, and recall information in a way that confirms one's preexisting beliefs or hypotheses.

Celebrations

Events marked by special activities, ceremonies, or festivities to honor or commemorate a significant occasion or achievement.