The Best Action to Take to Resolve a Customer Complaint

question 46

Multiple Choice

The best action to take to resolve a customer complaint is to:

• A)schedule a meeting with the customer
• B)pacify the customer by listening
• C)exceed customer expectations
• D)provide the customer with training
• E)encourage the customer to join a loyalty program

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Definitions:

Marginal Rate

A measure of the change in a variable (often cost, revenue, or profit) as it relates to a unit change in another variable.

Substitution

The economic principle describing how consumers or producers switch between goods or resources as relative prices or availability change.

Quart

A unit of liquid volume equal to two pints, approximately 0.946 liters in the United States.

Pound

A unit of currency used in the United Kingdom and other areas, or a unit of weight equal to 16 ounces.