A Best Practice by Which Salespeople Can Use Technology to Strengthen

question 31

Multiple Choice

A best practice by which salespeople can use technology to strengthen relationships with customers is by:

• A)allowing customers to cancel orders without having to talk to a person
• B)sending e-mail confirmations of appointments or agreements
• C)sending form letters with business cards through the mail
• D)placing automated prerecorded phone calls to customers on a programmed schedule
• E)faxing large numbers of sales letters to potential leads

Identify the role of substitutes and complements on market dynamics.

Comprehend the effect of income changes on demand for normal and inferior goods.

Understand the implications of input cost changes on supply.

Recognize the concept of market equilibrium and the forces that lead to its change.

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Definitions:

High Level

A term often used to describe actions, decisions, or concepts that are complex, abstract, or involve broad oversight or influence.

Coping Methods

Coping methods are strategies or techniques that individuals use to manage or mitigate stress and emotional discomfort.

Emotional

Related to feelings or expressions of emotion, often indicating a person's mood or affective state.

Cognitive

Relating to mental processes such as awareness, perception, reasoning, and judgment.