Which of the Following Is a True Statement Regarding the Appropriate

question 25

Multiple Choice

Which of the following is a true statement regarding the appropriate use of the telephone in selling?

• A)The telephone is an ineffective and time-consuming way to keep the customer informed.
• B)The telephone provides instant communication at a lower cost than other methods.
• C)The telephone is beneficial for building customer goodwill after a sale.
• D)The telephone is preferred over e-mail by nearly all customers.
• E)The telephone should rarely be used to thank a customer.

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Definitions:

Unlimited Liability

A legal structure in which the owners are personally liable for all the debts and liabilities of the business, without any limit.

General Partnership

A business arrangement where two or more individuals agree to share in all assets, profits, and financial and legal liabilities of a jointly-owned business.

Corporation

A legal entity created by individuals, stockholders, or shareholders, with the purpose of operating for profit. Corporations can enter contracts, sue and be sued, and pay taxes apart from their owners.

Secondary Market

The marketplace where investors buy and sell securities they already own, as opposed to the primary market where securities are first issued.