Which of the Following Is an Important Issue Raised by the Separation

question 48

Multiple Choice

Which of the following is an important issue raised by the separation of ownership and control in a corporation?

• A)The same person may be a shareholder, as well as a director and an officer.
• B)Directors and officers need to be shareholders as well.
• C)Shareholders must ensure that management act in the best interests of the shareholders who own the corporation rather than management who controls the management of the corporation.
• D)Can a shareholder be a senior manager in the corporation?
• E)What happens when a shareholder dies?

Understand the challenges of evaluating service quality due to its intangibility.

Learn the importance of empowering employees in delivering quality service to customers.

Understand the concept of setting service standards and its importance in service delivery.

Recognize the role of tangibles in evaluating service quality.

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Definitions:

Verbal Scale

A scale used to measure subjective phenomena where responses are given in words rather than numbers or graphical symbols.

Mental Age

An assessment of an individual's mental capability expressed in terms of the average abilities of a certain age group.

Achievement Test

An assessment designed to measure an individual's knowledge or proficiency in a certain area that they have been taught or trained in.

Achievement Test

A standardized test designed to evaluate a person's proficiency in a particular area of knowledge or skill.