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The Two Objective Performance Dimensions of the Service Delivery System

question 77

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The two objective performance dimensions of the service delivery system are assurance and empathy.


Definitions:

Labeling

The practice of identifying and naming a person or object based on characteristics or perceived qualities.

Marketing Research

Involves collecting data on consumers' needs, preferences, and behaviors to inform business decisions and strategies.

Focus Groups

Small, diverse groups of people whose reactions are studied especially in market research or political analysis through guided discussions.

Experimentation

The process of conducting tests or investigations to discover or verify a hypothesis or to determine the efficacy of something previously untried.

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