Examlex
The two objective performance dimensions of the service delivery system are assurance and empathy.
Labeling
The practice of identifying and naming a person or object based on characteristics or perceived qualities.
Marketing Research
Involves collecting data on consumers' needs, preferences, and behaviors to inform business decisions and strategies.
Focus Groups
Small, diverse groups of people whose reactions are studied especially in market research or political analysis through guided discussions.
Experimentation
The process of conducting tests or investigations to discover or verify a hypothesis or to determine the efficacy of something previously untried.
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