Which of the Following Gaps Can Be Removed by Giving

question 57

Multiple Choice

Which of the following gaps can be removed by giving a clear description regarding the company's service policies to its employees?

• A)Gap between management perceptions and service quality specifications
• B)Gap between the customer's expectations and the marketer's perceptions
• C)Gap between service quality specifications and service delivery
• D)Gap between service delivery and external communications

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Definitions:

Section 11

refers to a specific part or provision within a document, agreement, or law that outlines rights, responsibilities, or regulations.

Securities Act of 1933

The Securities Act of 1933 is a U.S. law enacted to regulate the sale of securities, aimed at providing investors with transparent financial information.

Scienter

A legal term referring to the knowledge or intent to deceive, defraud, or manipulate in violation of the law.

Reliance

The act of depending or trusting in something or someone, often used in legal contexts regarding the belief in the truth or certainty of an event or statement.