As a Dimension of Service Quality,empathy Is Defined as The

question 25

Multiple Choice

As a dimension of service quality,empathy is defined as the:

• A)believability and honesty of employees.
• B)friendliness of customer contact.
• C)amount of caring,individualized attention the firm provides its customers.
• D)ability to perform the promised service properly the first time.

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Definitions:

Psychoneuroimmunological

Relating to the study of the interactions between psychological processes, the nervous system, and the immune system.

Interpersonal Problems

Issues or difficulties in interactions with other people, which may include communication problems, misunderstanding, and conflicts.

Schizotypal Personality Disorder

A mental health disorder characterized by severe social anxiety, thought disorder, paranoid ideation, derealization, transient psychosis, and often unconventional beliefs.

Behavioral Eccentricities

Deviations from conventional behavior, which could be unique or unusual habits or preferences that differentiate an individual from the norm.