Karen Knows That the First Contact Between a Salesperson and Prospect

question 21

Multiple Choice

Karen knows that the first contact between a salesperson and prospect is important.This is because:

• A)once an impression has been made,it cannot be changed.
• B)it is difficult to rebound from a poor first impression.
• C)first impressions aren't really all that important.
• D)over time,your customer's impressions of you will deteriorate.
• E)customers usually have such low expectations of salespeople.

---

Definitions:

Distrust

The feeling of uncertainty or lack of confidence in someone or something.

Violent Tendencies

Refers to patterns of behavior inclined towards aggression or physical harm to others.

Abusive Relations

Relationships characterized by patterns of harmful or coercive behaviors used by one partner to maintain power over another.

Premeditated

Planned or thought out in advance, involving deliberate intent.