Which Style Flexing Technique Is Most Appropriate for a Reflective

question 10

Multiple Choice

Which style flexing technique is most appropriate for a reflective salesperson to use in the presence of an emotive customer?

• A)provide support for the customer's opinions and ideas
• B)be more reserved
• C)avoid an open display of enthusiasm
• D)decrease your assertiveness
• E)avoid too much informality

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Definitions:

Mesmer

Refers to Franz Mesmer, an 18th-century German doctor who theorized about animal magnetism and is considered a precursor to modern hypnosis.

Hypnosis

An altered state characterized by focused attention and heightened suggestibility, commonly used in therapy.

Psychologist

A professional who studies mental processes and behavior in humans and animals, often practicing in counseling, clinical, or research settings.

Restorative Sleep

a phase of sleep that is particularly rejuvenating, characterized by deep sleep stages that help in physical and mental recovery.